Business as usual it support8/23/2023 However, you may encounter delays in response and you will require a basic understanding of the issue you’re encountering in order to adequately explain to their support teams. Microsoft, for example, offers a support line for those using Microsoft products. Companies will often have an associated company tech support function to which you can submit your issues and queries. Your final option is to seek IT support through your tech function providers, for instance a website host or hardware supplier. While this is the cheapest option, it will take significantly more time and effort, and is not a realistic long-term solution. The internet provides a wealth of free resources that may help you overcome smaller issues and guide you through troubleshooting processes. However, if you’re in the early stages of your business and don’t have the funds to commit to any of the aforementioned models, you may need to utilise some of the free online services available. This is perfect if your IT issues are reasonably infrequent without a large element of risk attached. Depending upon the company opted for, this may help you resolve multiple issues much faster than an in-house professional, as the outsourced company can commit more resources to find a resolution.Īnother way of implementing IT support into your small business is to choose a service that charges you on a case by case basis. Opting for this type of service means you will receive response and support for every issue logged, whether this is 1 problem or 100 throughout the month. Services can be provided on a monthly subscription service, also known as managed services, where support is available 24/7 and companies pay a standard monthly fee. This would be less costly and would be better suited if your technological issues are infrequent or your budget is more limited. If in-house support isn’t what you’re looking for, you may wish to consider outsourcing your IT support to a company that works with lots of different clients. Realistically, therefore, only larger or particularly prosperous organisations will typically be able to justify going down this route. However, this option does require considerable investment as the average base salary of a highly experienced IT manager is around £44,000. If you require a rapid response rate and a high level of technological stability, you may want to integrate IT support into your in-house team. Now, let’s take a look at the different types of support you can choose from. Ultimately, unless you’re operating a completely offline venture, IT support will be of benefit to you and your team. Therefore, having IT support in place will help you resolve these issues quickly and resume business as usual. If a customer is unable to purchase your products online or find your website this can instantly impact profits. If you’re using technology on a very small scale, for instance, operating a website or social media accounts, you may still encounter issues that can disrupt business processes. Usually, this will depend upon the type of technology you are operating (both hardware and software) as well as your in-house team’s own IT competencies. Regardless of the type of small business you are running, IT support will likely benefit you in some form or other. Let’s address some of the key questions you should be discussing within your team in order to decide which level is right for you. There are many different levels of IT support, all with varying costs and considerations, so it’s vital that you know which kind of tech support is right for your company. Having support for your technology, however, can increase your understanding of the issues you encounter, help you to overcome them and, most importantly, help you get the most out of it. Technology allows us to take advantage of opportunities and enhance convenience, but it can also lead a number of challenges. We offer a broad range of IT services, all underpinned by highest quality workmanship, advice and professional integrity.Any successful small business is likely to use technology in order to enhance its operations. To discuss your IT Support needs, contact BAU IT today. When did you last check your IT’s back-up procedure? Or tested a restore from a back-up? Back-ups tend to be used only when things go wrong, but what if they also have issues? BAU IT can look into your back-up procedure, test it, and advise on how it can be repaired/improved. Back-up and Recovery (online and offline).Our advice, solutions and services are all about what is best for you. We install, integrate and manage most types of servers and network attached devices, and we are well-versed in VMware and Hyper-V solutions.Īnd remember, BAU IT is not aligned with any other IT company/provider. Our consultants examine all aspects of your systems (software, hardware and virtual) and advise accordingly. Don’t underestimate the importance of quality support and protection for your IT equipment.
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